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How
Does This Work
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What to do when you receive a Prospective
client
Please first notify Expect2getfit by e-mail or voicemail that
you have received the lead and you will be contacting them. Let
us know what time you will be contacting the prospect. If not
contacted immediately they tend to move on.
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How to
contact a Prospect
You should always contact a prospect by e-mail and
telephone. The consultation is set, so there should be no
problems.
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What to
do on the first phone call
When calling a lead introduce yourself and ask them how you can
help them get to their goals. Listen to their answers so you can
properly explain to them briefly how you can help them. Confirm
the consultation date and time. Let them
know you can meet them at their home to
explain the programs in detail. Let them know their is no
obligation or fee to meet them. Re-confirm the consultation date
and time again before ending the phone call.
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Consultation day
Call at least 1-2 days before the consultation to confirm. If
its on a Monday and you will not meet them until 4 days later or
more, it is best to call and e-mail to confirm. This will let
them know you are serious about helping them.
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Paper work and forms
Have all contracts and paper work ready to go before the
consultation day. Prices/Packages you offer, Contract, Liability
Waiver, Health History Questionnaire, Goals sheet for notes
during their consultation, etc...
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Tips to use during consultation
- During the
free consultation and depending upon the consultation so far,
you might explain how he/she can achieve their goals with a
personal training program with you.
- Explain
your program options and personalized options/ explain what a
typical in home session consists of ( What they will experience
learn and feel with a program)
- Ask when
they would like to start. ( then remain silent) give them a
chance to respond, after there response answer there questions
from there, Or sign them up
for a personal training program.
- If they
want a program for less than 3 sessions per week, explain how
they will benefit from a larger program. ( Examples) Fast
results, More knowledge gained to stay in shape after there
programs have ended.
- If they
do not want a program
or to start personal training end the consultation and say thank
you. Do not waste you time or theirs.
- If they
do sign up for a program
always get no less than half payment in advance, full payment is
best but does not always happen.
- Please contact
us by e-mail and list details on how the free consultation went
and you’re feeling on the prospects motivation to start.
- Primary Toll Free (800) 439-5182
(please leave message)
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Emails will also be taken at
eric@expect2getfit.com
* How Does This Work * How To Get the Best Results
* How you get paid
* Mailing Address for
checks
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